Customer Service Representative (100% Remote)
4.
3 Gig Harbor, WA Gig Harbor, WA Full-time Full-time $19 - $23 an hour $19 - $23 an hour 7 days ago 7 days ago 7 days ago We want to make sure you are aware of something really important.
Unfortunately, there are some employment scams out there that you need to watch out for.
Keep reading to make sure you stay safe and don't fall victim to these sneaky schemes.
Here are some things to watch out for:
All communication during our recruitment and onboarding process will come from Orion HR with emails ending with the domain @orionfirst.
com Make sure to visit our company's official Careers site and fill out an application.
Orion First will never ask you for money (e.
g.
, visa fees, taxes, travel expenses, etc.
) or sensitive personal information (e.
g.
, bank account, social security numbers, passport information, etc.
) Our recruitment process follows a specific procedure, which involves a series of interviews with the hiring team.
The first interview is conducted with the HR team.
We rely on Microsoft Teams as our preferred video interviewing platform for all our interviews.
OUR COMPANY Committed to the growth of our clients, Orion First appreciates the importance of its own team development.
Orion's culture is built around empowering each employee to channel their drive and exercise his or her own judgment, care, and leadership.
Our employees are continually leading our industry forward through active roles throughout the industry association's various councils and committees.
We work hard to provide motivated and talented individuals an opportunity to achieve their career goals.
We cultivate employees who express an earnest desire to learn and grow within the organization, filling new roles as they gain experience.
We are always seeking to connect with driven individuals, because we know our growth and success is the result of talented, focused, and persistent hard work.
OUR BENEFITS In addition to a salary that is competitive for both the industry and the region, Orion First offers the following benefits and perquisites:
Health Insurance Dental Insurance Vision Insurance Time Off Retirement WFH Benefit And More! JOB SUMMARY Do you enjoy providing world-class customer service to offer your clients the best possible experience? Can you multi-task in a fast-paced and competitive environment? Can you work together with other members of a team to achieve a group goal? Are you passionate about the customer experience and the customer journey? If so, let's talk because Orion First is adding a Customer Service Representative to their team! This is a remote, work-from-home position in which you will interface with customers, clients, and coworkers of Orion daily, executing production goals in daily actions, email responses, phone call resolution, and ticket response based on company-provided knowledge and the support of your peer group.
Customized reports, documentation, reconciliation, and confirmation of processes being completed will also be part of this role.
REPORTS TO:
AVP of Customer Service and VP of Customer Service.
KEY RESPONSIBILITIES Answering/transferring inbound and outbound calls during normal business hours, including pockets of heavy inbound, and being subject to call center metrics and scorecard evaluations.
Back up support to other Orion departments & Mail Service Processing of all customer service requests, which include Phone payments, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling, and Processing, Extension and Rewrite Documentation Preparation, Account Ratings for clients and customers, administrative backup duties to Portfolio Management, Contract Payoff Calculation, and client/customer facing communication.
Insurance Tracking and Reporting Assist and support our 1-60-day delinquent collectors, and perform soft early-stage collections duties.
Other specialized duties as assigned.
REQUIRED QUALIFICATIONS At least 3 years of experience in customer service or relevant field.
High school diploma or GED is required.
Regular attendance, schedule adherence, and openness to work overtime if offered.
Ability to work with management on adjustment of schedule based on business needs.
Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe Superior communication skills - both written and verbal, especially regarding email etiquette Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
Enthusiasm and positive energy, support for your teammates Compatibility with on-the-job training or training by committee by various existing Customer Service staff, as opposed to a stand-alone training program.
Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports.
DESIRED QUALIFICATIONS At least 5 years of experience in customer service or relevant field Associate or bachelor's degree in business, communications, or social science.
Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required.
Knowledge of Salesforce is preferable but not required.
Bilingual Spanish is preferable, but not required.
Answering/transferring inbound and outbound calls during normal business hours, including pockets of heavy inbound, and being subject to call center metrics and scorecard evaluations.
Back up support to other Orion departments & Mail Service Processing of all customer service requests, which include Phone payments, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling, and Processing, Extension and Rewrite Documentation Preparation, Account Ratings for clients and customers, administrative backup duties to Portfolio Management, Contract Payoff Calculation, and client/customer facing communication.
Insurance Tracking and Reporting Assist and support our 1-60-day delinquent collectors, and perform soft early-stage collections duties.
Other specialized duties as assigned.
At least 3 years of experience in customer service or relevant field.
High school diploma or GED is required.
Regular attendance, schedule adherence, and openness to work overtime if offered.
Ability to work with management on adjustment of schedule based on business needs.
Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe Superior communication skills - both written and verbal, especially regarding email etiquette Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
Enthusiasm and positive energy, support for your teammates Compatibility with on-the-job training or training by committee by various existing Customer Service staff, as opposed to a stand-alone training program.
Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports.
At least 5 years of experience in customer service or relevant field Associate or bachelor's degree in business, communications, or social science.
Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required.
Knowledge of Salesforce is preferable but not required.
Bilingual Spanish is preferable, but not required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Gig Harbor, WA Gig Harbor, WA Full-time Full-time $19 - $23 an hour $19 - $23 an hour 7 days ago 7 days ago 7 days ago We want to make sure you are aware of something really important.
Unfortunately, there are some employment scams out there that you need to watch out for.
Keep reading to make sure you stay safe and don't fall victim to these sneaky schemes.
Here are some things to watch out for:
All communication during our recruitment and onboarding process will come from Orion HR with emails ending with the domain @orionfirst.
com Make sure to visit our company's official Careers site and fill out an application.
Orion First will never ask you for money (e.
g.
, visa fees, taxes, travel expenses, etc.
) or sensitive personal information (e.
g.
, bank account, social security numbers, passport information, etc.
) Our recruitment process follows a specific procedure, which involves a series of interviews with the hiring team.
The first interview is conducted with the HR team.
We rely on Microsoft Teams as our preferred video interviewing platform for all our interviews.
OUR COMPANY Committed to the growth of our clients, Orion First appreciates the importance of its own team development.
Orion's culture is built around empowering each employee to channel their drive and exercise his or her own judgment, care, and leadership.
Our employees are continually leading our industry forward through active roles throughout the industry association's various councils and committees.
We work hard to provide motivated and talented individuals an opportunity to achieve their career goals.
We cultivate employees who express an earnest desire to learn and grow within the organization, filling new roles as they gain experience.
We are always seeking to connect with driven individuals, because we know our growth and success is the result of talented, focused, and persistent hard work.
OUR BENEFITS In addition to a salary that is competitive for both the industry and the region, Orion First offers the following benefits and perquisites:
Health Insurance Dental Insurance Vision Insurance Time Off Retirement WFH Benefit And More! JOB SUMMARY Do you enjoy providing world-class customer service to offer your clients the best possible experience? Can you multi-task in a fast-paced and competitive environment? Can you work together with other members of a team to achieve a group goal? Are you passionate about the customer experience and the customer journey? If so, let's talk because Orion First is adding a Customer Service Representative to their team! This is a remote, work-from-home position in which you will interface with customers, clients, and coworkers of Orion daily, executing production goals in daily actions, email responses, phone call resolution, and ticket response based on company-provided knowledge and the support of your peer group.
Customized reports, documentation, reconciliation, and confirmation of processes being completed will also be part of this role.
REPORTS TO:
AVP of Customer Service and VP of Customer Service.
KEY RESPONSIBILITIES Answering/transferring inbound and outbound calls during normal business hours, including pockets of heavy inbound, and being subject to call center metrics and scorecard evaluations.
Back up support to other Orion departments & Mail Service Processing of all customer service requests, which include Phone payments, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling, and Processing, Extension and Rewrite Documentation Preparation, Account Ratings for clients and customers, administrative backup duties to Portfolio Management, Contract Payoff Calculation, and client/customer facing communication.
Insurance Tracking and Reporting Assist and support our 1-60-day delinquent collectors, and perform soft early-stage collections duties.
Other specialized duties as assigned.
REQUIRED QUALIFICATIONS At least 3 years of experience in customer service or relevant field.
High school diploma or GED is required.
Regular attendance, schedule adherence, and openness to work overtime if offered.
Ability to work with management on adjustment of schedule based on business needs.
Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe Superior communication skills - both written and verbal, especially regarding email etiquette Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
Enthusiasm and positive energy, support for your teammates Compatibility with on-the-job training or training by committee by various existing Customer Service staff, as opposed to a stand-alone training program.
Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports.
DESIRED QUALIFICATIONS At least 5 years of experience in customer service or relevant field Associate or bachelor's degree in business, communications, or social science.
Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required.
Knowledge of Salesforce is preferable but not required.
Bilingual Spanish is preferable, but not required.
Answering/transferring inbound and outbound calls during normal business hours, including pockets of heavy inbound, and being subject to call center metrics and scorecard evaluations.
Back up support to other Orion departments & Mail Service Processing of all customer service requests, which include Phone payments, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling, and Processing, Extension and Rewrite Documentation Preparation, Account Ratings for clients and customers, administrative backup duties to Portfolio Management, Contract Payoff Calculation, and client/customer facing communication.
Insurance Tracking and Reporting Assist and support our 1-60-day delinquent collectors, and perform soft early-stage collections duties.
Other specialized duties as assigned.
At least 3 years of experience in customer service or relevant field.
High school diploma or GED is required.
Regular attendance, schedule adherence, and openness to work overtime if offered.
Ability to work with management on adjustment of schedule based on business needs.
Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe Superior communication skills - both written and verbal, especially regarding email etiquette Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
Enthusiasm and positive energy, support for your teammates Compatibility with on-the-job training or training by committee by various existing Customer Service staff, as opposed to a stand-alone training program.
Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports.
At least 5 years of experience in customer service or relevant field Associate or bachelor's degree in business, communications, or social science.
Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required.
Knowledge of Salesforce is preferable but not required.
Bilingual Spanish is preferable, but not required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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